FAQ
Expédition et retours
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Is EthyloKey waterproof?
It's splash-resistant but not waterproof. Avoid full immersion or prolonged exposure to high humidity.
Does it connect to an app?
Yes — over Bluetooth, for history tracking and smart reminders. The device also works on its own.
Can EthyloKey replace a certified breathalyzer or blood test?
No — and we're upfront about this. EthyloKey gives you an indicative reading (green / orange / red) to help you make a safer decision before driving. It is not a legally certified test. Only devices administered or certified by authorities (police breathalyzers, forensic labs) are legally admissible. You remain responsible for complying with your local laws.
Can EthyloKey results be used as legal evidence by police or in court?
EthyloKey is a new electronic prevention technology designed to help you make safer decisions before driving. Its readings are indicative only and not legally certified. For legal or forensic purposes, only tests administered or certified by authorized bodies (police breathalyzers, forensic labs, certified evidential devices) are admissible. You remain fully responsible for your actions and must comply with local laws. If you need a legally binding result, use a certified test or follow instructions from authorities. Ethylowheel is not liable for legal consequences resulting from reliance on its indicative readings.
Is EthyloKey approved by authorities?
It's designed to meet EU safety and consumer standards under the General Product Safety Regulation (GPSR) and for CE compliance. Note that this covers product safety — it does not make EthyloKey a legally certified alcohol test (see the question above about legal use).
Ordres
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Will I be charged customs or import fees?
Within the EU, no. Outside the EU, your order may be subject to local customs duties or taxes, which are the buyer's responsibility.
Produits
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Can I cancel my pre-order and get a refund?
Yes. You can cancel for a full refund any time before your unit ships. See our Refund Policy for details.
What's your return policy once I've received it?
14 days. Contact us and we'll guide you through it.
Is there a warranty?
Yes. Every EthyloKey is covered by the 2-year EU legal guarantee of conformity, which protects you against any manufacturing defect or lack of conformity. This applies automatically to all customers in the EU, and we extend the same 2-year coverage to customers worldwide. If your device fails under normal use within this period, we'll repair or replace it — just contact us at contact@ethylokey.com.