配送ポリシー
Shipping Policy
Last updated: September 30, 2026
EthyloKey products are produced in limited production batches in France. The estimated delivery window applicable to your order depends on the production batch selected at the time of purchase.
Pre-orders and production batches
Production Batch #01 is sold out and currently in production. Deliveries are scheduled to begin from October 2026.
Production Batch #02 is currently open for pre-orders, with estimated delivery between December 2026 and January 2027.
The estimated delivery window applicable to your order is displayed on the product page and during the ordering process at the time of purchase.
By placing a pre-order, you acknowledge that the product is not immediately available for shipment and agree to the delivery window displayed at the time of purchase.
Production and delivery schedules may be affected by manufacturing, component availability, quality-control procedures, logistics, customs, carrier disruption, regulatory requirements, or other circumstances outside our reasonable control.
If we become aware of a material change to the expected delivery schedule, we will inform affected customers using the email address associated with their order.
Nothing in this Shipping Policy limits any mandatory rights you may have under applicable consumer law in the event of delayed or failed delivery.
Order updates
Customers who place a pre-order may receive relevant production and shipping updates by email.
Once your EthyloKey has been dispatched, you will receive a shipping confirmation and tracking information where tracking is available for the selected shipping service.
Shipping destinations
EthyloKey ships internationally to eligible destinations.
Available countries, shipping methods, estimated shipping costs, and any applicable restrictions are displayed at checkout based on the delivery address entered.
If a destination is unavailable at checkout, we are currently unable to ship directly to that location.
We may be unable to ship to certain countries or territories because of carrier limitations, regulatory restrictions, sanctions, customs requirements, or other legal or operational constraints.
Delivery times
For pre-orders, the production batch delivery window displayed and agreed at the time of purchase takes priority over standard carrier transit estimates.
Once an order has been dispatched, the estimated transit time depends on the destination, selected shipping method, carrier, customs procedures, and local delivery conditions.
Carrier transit estimates begin from the date the parcel is dispatched and not from the date the order was placed.
Unless expressly stated otherwise, carrier transit times are estimates and do not modify the agreed production batch delivery window or any mandatory delivery rights available under applicable law.
Customs, duties and taxes
Orders shipped internationally may be subject to customs duties, import taxes, handling charges, or other governmental charges depending on the destination country.
Where such charges are not collected by us at checkout, they may be assessed by local customs authorities, tax authorities, or the carrier and may be payable by the recipient before or after delivery.
Unless applicable law requires otherwise, any such import duties, taxes, or customs charges that are not collected at checkout are the responsibility of the recipient.
Customs procedures and inspections may delay delivery. Ethylowheel does not control the time taken by customs authorities to process an international shipment.
Address changes
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you need to change your delivery address before shipment, please contact us as soon as possible at contact@ethylokey.com.
We will make reasonable efforts to update the address where operationally possible, but we cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect a shipment may be charged to the customer to the extent permitted by applicable law.
Risk of loss or damage
For consumers, Ethylowheel remains responsible for the risk of loss of or damage to the product during delivery until you, or a third party designated by you other than the carrier, physically takes possession of the product, except where applicable law provides otherwise.
If you independently appoint a carrier that was not offered by us, the transfer of risk may occur earlier where permitted by applicable law.
Lost, delayed or damaged shipments
If tracking information shows an unusual delay, your parcel appears to be lost, or your order arrives damaged, please contact us as soon as reasonably possible at contact@ethylokey.com and include your order number and any relevant photographs or information.
We may ask you to retain the product, packaging, shipping label, and any damaged materials while we investigate the matter with the carrier.
Where the product is lost or damaged before the transfer of risk to you, we will provide the remedy required by applicable law.
Failed delivery and unclaimed parcels
If a parcel cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the parcel within the carrier's holding period, the parcel may be returned to us.
Where permitted by applicable law, reasonable additional costs incurred for re-shipping or return transportation caused by circumstances attributable to the customer may be charged before the order is shipped again.
This does not affect your mandatory consumer rights.
Split shipments
If an order contains multiple products, items may occasionally be shipped separately depending on availability, production timing, or fulfillment requirements.
Where applicable, separate shipping confirmations or tracking information will be provided.
Delays and statutory rights
If we are unable to deliver within the delivery period agreed at the time of purchase, you may have rights under applicable consumer law, including the right in certain circumstances to request delivery within an additional reasonable period and, if delivery still does not occur, to terminate the contract and obtain reimbursement.
Nothing in this Policy excludes or restricts those rights.
Contact
For questions about shipping, pre-orders or delivery, contact us at:
Ethylowheel
3 Bd Thomas Gobert
91120 Palaiseau
France