配送ポリシー
Shipping Policy
Last updated: August 21, 2026
EthyloKey products are produced in limited production batches in France. Estimated delivery windows depend on the production batch associated with your order.
Pre-orders and production batches
Production Batch #01 is sold out and currently in production. Deliveries are scheduled to begin from October 2026.
Production Batch #02 is currently open for pre-orders, with estimated delivery between December 2026 and January 2027.
The estimated delivery window applicable to your order is displayed on the product page at the time of purchase.
Production and delivery dates are estimates and may be affected by manufacturing, quality-control, logistics, customs or carrier-related delays. If there is a significant change to the expected delivery schedule, we will notify affected customers by email.
Order updates
Customers who place a pre-order will receive relevant production and shipping updates by email.
Once your EthyloKey has been shipped, you will receive a shipping confirmation with tracking information when available.
Shipping destinations
EthyloKey ships internationally to eligible destinations.
Available shipping countries, shipping methods and applicable shipping costs are displayed at checkout based on your delivery address.
If a destination is unavailable at checkout, we are currently unable to ship directly to that location.
Delivery times
For pre-orders, the production batch delivery window takes priority over standard carrier delivery estimates.
Once an order has left our facility, actual transit time depends on the destination and shipping carrier.
Carrier delivery estimates begin from the date the parcel is dispatched, not from the date the order is placed.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees depending on the destination country.
Where these charges are not collected at checkout, they may be requested by local customs authorities or the carrier before delivery. Any applicable import charges are the responsibility of the recipient.
Customs processing may also affect delivery times.
Address changes
If you need to change your delivery address before your order ships, contact us as soon as possible.
We will make every reasonable effort to update the address, but changes cannot be guaranteed once an order has entered the fulfillment or shipping process.
Customers are responsible for providing a complete and accurate delivery address.
Lost or damaged shipments
If your tracking information shows an unusual delay, your parcel appears to be lost, or your order arrives damaged, please contact us with your order number and relevant details.
We will review the situation with the carrier and assist you with the appropriate next steps.
Split shipments
If an order contains multiple products, items may occasionally be shipped separately depending on availability and fulfillment requirements. Where applicable, separate tracking information will be provided.
Contact
For questions about shipping, pre-orders or your delivery, contact us at:
EthyloKey
Palaiseau, France